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WHO WE ARE

Meet the quality management consultants behind Bizmasterz

Experienced in ISO compliance systems for manufacturing, Lean, and Six Sigma Process Improvement Methodologies.

Dr. CHRIS ANDERSON

Senior Quality Management Consultant

Dr. Anderson completed his Doctorate in Business Administration with an emphasis in Operations Management at the University of Missouri-St. Louis, where his dissertation focused on demand forecasting for an optimal order policy under long lead times using an automotive aftermarket case study. He teaches classes in industrial engineering and business at SIUE, namely Six Sigma Process Improvement, Production Operations and Control, Supply Chain Management, and Engineering Economic Analysis.

He has over 30 years of combined industrial work and consulting experiences with such companies as Boeing, Siemens-Nixdorf, PPG, SKF, ABB, Sprint, Hussmann, U.S. Navy, Steelville Manufacturing, LMC Industries, and Precoat Metals, to name a few. His areas of expertise include business process management, quality management systems, supply chain analytics, lean six sigma advanced manufacturing, and business financial analysis. He has published 11 books on policies and procedures based on incorporating GAAP, ITIL, CoBIT, Sarbanes-Oxley, HIPPA, and ISO Standards. Dr. Anderson served as a Missouri Quality Award Examiner using the Malcom Baldrige award criteria. He is a Lean Six Sigma Black Belt (LSSBB), an experienced Quality Auditor, a senior member of the American Society for Quality (ASQ), and a member of INFORMS.

EDUCATION

Doctor of Business Administration and Operation Management

University of Missouri, Saint Louis, Missouri

Master of  Business Administration

Pepperdine University, Malibu California

Bachelor of Electrical and Computer Engineering

Southern Illinois University, Carbondale, Illinois

CERTIFICATION

  • Advanced Manufacturing Specialist-Lean Six Sigma Black Belt (LSSBB)

  • IATF 16949 Lean Auditor and ISO 9001 Lead Auditor

  • American Society for Quality (ASQ) Certified Quality Auditor (CQA), 

  • ASQ Certified Manager of Quality/Operational Excellence (CMQ/OQ)

  • ASQ Certified Quality Process Analyst (CQPA) 

  • ASQ St. Louis 1304 Past Chair.

  • Missouri Quality Award (MQA) Examiner

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STEVE MUNDWILLER

Senior Quality Consultant

Steve Mundwiller, author of “Statistical Process Control, A Pragmatic Approach”, which focuses on SPC from a manufacturing viewpoint, has provided comprehensive ISO consulting services, training and mentoring services, and systems development to manufacturing and service sectors, both public and private. Key engagements include; ISO 9001 auditing and ISO consulting  for quality systems development, transition and audit preparation, Lean Manufacturing, Supply Chain Management and Improvement, Good Manufacturing Practices (GMP’s) systems development and improvement meeting the requirements of the U.S. Food and Drug Administration (FDA), leadership coaching and development, team development, mentoring and improvement, Statistical Process Control (SPC) training, Continuous Improvement, Kaizen, Benchmarking and general problem resolution.

Steve’s prior experience includes many years training, improving, developing, implementing, and auditing in the pharmaceutical, medical device industries.  Steve has trained hundreds of individuals at dozens of organizations in Good Manufacturing Practices, FDA regulations, ISO 13485, CE Marking, ISO 9001 and related systems, Statistical Process Control, Supply Chain Improvements, and general Quality Assurance. His work experience includes global Pharma and medical device (Guerbet), Medical Device (Allied Health), Pharmaceuticals (Sherwood Medical, Mallinckrodt), Manufacturing (Reckitt Colman, Watlow Electric) and Chemical (Sigma Chemical).

EDUCATION

Bachelor of Science in Biology,

University of Missouri, St. Louis, Missouri

CERTIFICATION

  • RAB/QSA-certified Principal Auditor; IRCA Certified ISO 9000 Auditor / Lead Auditor.

  • American Society for Quality (ASQ) Certified Quality Auditor (CQA),

  • ASQ Certified Manager of Quality/Operational Excellence (CMQ/OQ)

  • ASQ Certified Quality Process Analyst (CQPA)

  • ASQ Certified Six Sigma Green Belt (CSSGB). 

  • ASQ St. Louis 1304 Past Chair.

  • Missouri Quality Award (MQA) Examiner

Senior Quality Consultant

Ed helps with businesses to lower operational expenses while increasing customer satisfaction. He has worked in a variety of sectors, concentrating his customers' business operations on customer service. As service improves, expenses fall—a win-win situation for everyone. Ed has substantial corporate experience, most recently as a Director of Quality Assurance at May Department Stores, where he established, implemented, and oversaw a worldwide quality process from supplier to consumer.

Ed spent a significant amount of time working in the global supply chain, creating innovations that saved millions of dollars. Ed has experience across the supply chain, from evaluating suppliers on four continents to dealing with customer service companies. He has worked in a variety of supply chain roles, including demand planning, inventory management, procurement, replenishment, and vendor and customer relationship management (VRM/CRM).

EDUCATION

Master of International Business,

Saint Louis University, Saint Louis, Missouri

Bachelor of Arts in Economics,

Villanova University, Villanova, Pennsylvania

CERTIFICATIONS

  • APICS Certified Supply Chain Professional

  • American Society for Quality (ASQ) Certified Quality Auditor (CQA),

  • ASQ Certified Manager of Quality/Operational Excellence (CMQ/OQ)

  • ASQ Certified Quality Process Analyst (CQPA)

  • ASQ Certified Six Sigma Green Belt (CSSGB). 

  • ASQ St. Louis 1304 Past Chair.

  • He is a member of ASQ and APICS
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OUR MISSION

Simplify manufacturing systems with less waste,  less variation, and greater throughput.

“Our new system is centered on continual improvement. Our old system provided operating procedures and training manuals, but the ISO system is structured in a way that grows with the business and continually improves.”

Chris Wanger,
Data Center Manager
Colliers Turley Martin Tucker, St. Louis

CORE VALUES:

Less Waste

Eliminating waste and increasing manufacturing flow is the foundation of Lean Thinking and improved quality.

Less Variation

Variation is evil. -- Jack Welch

Variation is at the root of all quality problems. Using Six Sigma methods to reduce variation is the path to higher quality.

Greater Throughput

Throughput is profit. Using Theory of Constraints (TOC) to Increase throughput and reduce bottlenecks drives greater profitability.

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